Service of End-to-end Process of Online Dispute Resolution for Cross-border E-commerce (or "ODR" for short), is to resolve cross-border e-commerce transaction disputes effectively, based on the study of domestic and foreign policies and regulations and in-depth market research, followed the industrial standards, combined with domestic and foreign ADR and ODR institutions and authoritative experts and lawyers in e-commerce field, using the technologies of information and communication. This will be a one-stop online service for legal consulting, consumer complaints, dispute reconciliation, mediation and arbitration for cross-border e-commerce companies and consumers.
EBS ODR Flow Chart for Cross-border E-commerce
ODR service is including:
A. Online legal consulting
We provide online legal advisory service for transaction disputes for consumers and Cross-border E-commerce suppliers;
B. Online complaint filing and legal rights protection
We provide online services for complaint filing and processing for domestic and foreign consumers, cross-border e-commerce companies registered or authenticated by EBS, and member companies of foreign ADR/ODR organizations who cooperated with EBS;
C. Online dispute mediation & arbitration
We provide online legal guidance and consultations for both parties involved, as well as effective online mediation and arbitration services;
D. Regular publication of consumption guidance&early warnings
We regularly publish consumption guidance and early warnings, and provide online announcement on companies’ credit information;
E. Evaluation of dispute resolution
Based on real complaint cases, we evaluate online the disputes processing of cross-border e-commerce companies, consumers and ODR lawyers, to accumulate their credit information.
Consumers will be able to benefit from the ODR services as below:
Companies will be able to benefit from the ODR services as below:
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